At M&P, we understand that having access to a technical specialist is important to help you minimise downtime in your daily operations. From technical documents and Customer Care Packages to email and telephone support, we offer the full complement of support options to ensure your working day is as efficient as possible.

Digital downloads

Our website is not only maximised to ensure you can find the instrument you need as quickly as possible, it also contains a comprehensive library of equipment documentation such as quick start guides, brochures, workflow descriptions and the like.

To find the documents you are looking for, simply visit the instrument page and either click on the ‘Downloads’ tab or scroll to find the download links you need. If you can’t find what you are looking then please get in touch.

Technical support

There’s nothing more reassuring and quicker than being able to pick up the phone and talk to a specialist when you’re out on-site and in desperate need of a helping hand.

So, if time is crucial and you need your technical queries answered as soon as possible, or an instrument is playing up on-site and you need immediate help, then our dedicated team of technical specialists are always on hand to answer you call. All you have to do is pick up the phone and dial 0151 357 1856, explain your problem and then one of our team will put you through to the right technical specialist for your query.