CUSTOMER SERVICES OPERATIONS TEAM LEADER VACANCY
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    About M&P Survey

    M&P Survey Equipment was established in 1983 with the intention of supplying the industry with an efficient, high quality and reliable local service. We have since grown into one of the largest companies of its kind in this business sector dealing extensively throughout the UK and operating fleet management contracts for a number of national companies.

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    M&P Survey offer a wide range of services

    M&P Survey Equipment Ltd have one of the largest hire fleets in the country which will cater for all your survey, engineering and safety needs.

    We are proud to be the longest serving Leica Geosystems Ltd. dealer in the UK and their first official 'Authorised Distributor and Service Partner' in the UK.

    With our many years of experience in servicing and maintaining Leica Geosystems equipment, we are able to offer fast and accurate diagnosis of any problems to enable you to get back on site as quickly as possible.

    Our status and position within the Leica Geosystems hierarchy enables us to supply, service and maintain the complete product range of instruments and accessories, from a simple builder's level to one person total stations and GPS. Offering unrivalled support at all stages.

    M&P Survey Equipment are able to offer certified safety training courses that can be carried out either on your premises or in our training room at our offices in near Chester.

    Privacy Policy

    At M&P Survey Equipment Ltd we make every effort to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

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    Terms & Conditions

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    Contact us

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  • CUSTOMER SERVICES OPERATIONS TEAM LEADER VACANCY

    JOB TITLE

    Customer Services/Operations Team Leader

     

    ROLE AND PURPOSE OF THE POSITION

    To effectively and professionally manage the entire customer experience, ensuring that the full range of services is made available to the customer in line with agreed sales and pricing policies. Responsible for retaining and developing a small number of Customer Accounts. Identifying and cultivating business opportunities and ensuring excellent customer service is delivered at all times. Creating strong customer relationships across all contact areas. Managing and developing direct line reports.

     

    KEY DUTIES AND RESPONSIBILITIES

    • Assist members of the Customer Services team to deal with complex customer enquiries on a daily basis
    • Ability to remain calm when dealing with difficult or distressed customers
    • Possess excellent interpersonal skills for handling both customers and team members
    • Handle escalated calls, questions, queries & complaints as necessary and efficiently
    • Encourage members of the Customer Services team to follow established procedures for every single customer enquiry received, including logging, processing and chasing enquiries
    • Undertake the role of Customer Service Coordinator as and when required as well as being flexible and willing to work extra hours where necessary
    • Ability to work on own initiative and as part of a team
    • As a role model, the Customer Services Team Leader must demonstrate excellent work habits, including attendance and timekeeping, and should consistently exceed all established departmental objectives
    • Is understanding of the need for confidentiality and sensitivity when dealing with personnel issues
    • Skilled at delivering instructive and supportive coaching
    • Ensuring accuracy of information within all systems is monitored and maintained
    • Communicate at all times keeping everyone fully informed
    • Ability to prioritise tasks based on urgency and scope of impact
    • Deliver training on new systems and processes
    • Encourage, support and motivate members of the Customer Services team to surpass their potential
    • Ability to evaluate information quickly, identify key issues and make decisions based on sound, practical judgement, experience and common sense
    • Support management goals and initiatives through words and actions. The Team Leader should be able to see the “big picture” and identify and communicate how individual roles are tied to company goals
    • Identify any shortfalls in current systems and processes and offer suggestions for improvement
    • Encourage team adherence to Key Performance Indicators and quality standards
    • Demonstrates excellent written and verbal communication skills
    • Support the business in the development and implementation of new technology and systems
    • Communicate possible training needs or quality issues
    • Diagnose team and/or individual performance issues and develop effective action plans to address the root cause of issues
    • Delegate tasks and monitor team performance to ensure that deadlines and targets are met

     

    QUALIFICATIONS/EXPERIENCE

    Essential Skills

    • Team Player
    • Excellent Customer Service Skills
    • Capable of developing strong relationships
    • Taking ownership and responsibility
    • Competent levels of IT understanding
    • Strong analytical and problem solving skills combined with excellent communication skills
    • Able to deliver excellent customer service
    • Although previous supervisory experience is not required, candidates must be able to demonstrate the skills required for the effective supervision of a team

     

    Desirable

    • Previous experience in the Construction or Hire Industry
    • Understanding of Surveying/Safety Equipment

     

    Ability to demonstrate our values:

    • Professional
    • Innovative
    • Profit Driven
    • Customer Focused
    • Entrepreneurial
    • Engaged

     

    Technical Skills

    • Microsoft Office including Excel, Word & Outlook

    Published by Jonny Hughes on Tuesday, December 05, 2017 in Industry News, News about M&P Survey Equipment

    Delivery Information

    All orders placed before 3pm will be dispatched same day for next day delivery, any orders placed on friday will be dispatched sameday for delivery monday

    We will aim to send your order out the next working day for in stock items.

    All orders are dispatched Monday to Friday and these are the standard delivery days that you are required to pay a £10.00 Delivery charge unless your order exceeds £150.00.

    Special delivery requirements are possible and it is best that you contact the sales team first to discuss your requirements.

    All received orders will be communicated through email and in some cases via telephone.

    If you wish to contact the M&P Survey team call 0151 357 1856 or email sales@mpsurvey.co.uk

    M&P Survey Equipment Ltd ×